For electricians·Tri-Cities, Tennessee
Answering for electricians, while you’re in the panel.
You can’t answer the phone from an attic or with a panel open. Brass Lantern picks up the calls you miss, day or night, as your shop. It asks the safety questions first, books the job on your calendar and texts you the details.
- Keeps your number
- Live within 48 hours
- 30-day money-back guarantee
IIn short
Brass Lantern is an answering service for electrical contractors. Any call you don’t pick up, during the day or after hours, rolls over to it. It answers with your shop’s name, checks for burning smells, sparks and warm outlets, books service calls and estimates on your calendar and texts you everything. A local business in Northeast Tennessee sets it up with you.
The calls it handles
The calls your electrical shop misses.
Breakers and outages
Breakers that keep tripping, and part of the house without power.
Outlets, switches and lights
Dead outlets, warm switch plates, flickering lights.
Panel work
Panel upgrades and replacements, booked as estimate visits.
Installs
EV chargers, generators, hot tubs, and new circuits for shops and garages.
Safety calls
Burning smells, sparks and buzzing panels get handled by your rules, not a voicemail box.
Utility outages
If the whole street is dark, it can tell the caller to report it to their power company.
IIHear it
An electrical call, start to finish.
Tuesday, 2:06 PM · crew on a job
The crew is on a job when the phone rings.
The sound couldn’t play here, so the words play on their own.
It shares only the prices the shop gives it, like this trip charge.
The text the shop gets
Thanks for calling Kestrel Electric. The crew is out on jobs right now, so this is the assistant, and this call may be recorded. How can I help you?
Hi. The breaker for my kitchen keeps tripping. Mostly when the microwave’s running.
I’m sorry, that’s frustrating. Have you noticed a burning smell, or any outlets that feel warm?
No, nothing like that. It just trips.
Okay, good. I can have an electrician out Thursday between 10 and noon, or Friday between 1 and 3.
What do you charge just to come out?
There’s a $79 trip charge, and the electrician gives you a price for any work before starting.
Okay. Thursday’s fine.
Great. Can I get your name and the address?
Mark Ellis. 88 Oak Street, Kingsport.
Thanks, Mark. You’re booked for Thursday, 10 to noon. I’ll text you a confirmation. Anything else I can help with?
Nope, that’s it. Thanks.
Thanks for calling Kestrel Electric. Have a good one.
This call is scripted and voiced by text-to-speech. The shop, caller, address, phone number and prices are made up. On your line it answers with your shop’s name, in the female or male voice you pick, and follows your rules. Hear the other trades.
IIIWhat it asks
The questions you’d ask.
- Name, callback number and service address
- What’s happening, and in which room or on which circuit
- Whether they notice a burning smell, sparks, buzzing or a warm outlet
- Whether the whole house is out or just part of it, and whether the neighbors have power
- For installs: what they’re adding, like an EV charger or a generator
- Which of your open times works for them
You choose the questions. These are where most shops start.
When it can’t wait
Your rules for urgent calls.
Smoke, sparks or a burning smell
Tells them to call 911 if there’s smoke or fire, then reaches you right away.
Whole house out, neighbors have power
Rings your cell, or books the first slot. You choose.
Water near the panel
Tells them to stay away from it, then flags you as urgent.
The whole street is dark
Points them to their power company instead of booking a visit.
IVQuestions
Electrical questions.
I’m in a panel when the phone rings. Will it pick up during the day?
Yes. Any call you don’t answer rolls over to Brass Lantern, day or night. Your phone still rings first.
Will it book estimates for bigger jobs?
Yes. Panel upgrades, EV chargers and generators get booked as estimate visits in the times you set aside.
Can it tell callers my trip charge?
Yes, if you want it to, like the $79 trip charge in the sample call. It only shares the prices you give it.
What if someone asks about permits or code?
It answers what you tell it to and takes a message for the rest, so you can call back with the right answer.
More answers about pricing, contracts, recordings and AI on the main questions list.
VBook a demo
See it answer as your shop.
Fifteen minutes, at your shop or over the phone. You’ll call the line, hear it answer with your shop’s name, and watch the text land on your phone. No pressure and no commitment. If it’s not a fit, we’ll say so.
Where we work
- Johnson City
- Kingsport
- Bristol
- Elizabethton
- Jonesborough
- Greeneville