For roofers·Tri-Cities, Tennessee
Answering for roofers, rain or shine.
When a storm rolls through, the phone rings while your crew is on a roof. Brass Lantern answers the calls you miss as your shop, gets the leak details, books inspections on your calendar and texts you every one.
- Keeps your number
- Live within 48 hours
- 30-day money-back guarantee
IIn short
Brass Lantern is an answering service for roofing companies. When you can’t pick up, it answers with your shop’s name, asks whether water is coming in, books inspections and estimates on your calendar and texts you the details, including whether they’re filing an insurance claim. A local business in Northeast Tennessee sets it up with you.
The calls it handles
The calls your roofing company misses.
Leaks
Water through a ceiling, stains that keep growing, drips around a chimney or skylight.
Storm and wind damage
Missing shingles, lifted flashing, limbs on the roof.
Inspections
Inspection requests after a storm, booked into the times you choose.
Replacements
Estimate visits for a new roof, shingle or metal.
Insurance claims
It notes whether they’re filing a claim, so you show up ready. It doesn’t give insurance advice.
Gutters and small repairs
Gutters, vents, pipe boots and flashing.
IIHear it
A roofing call, start to finish.
Monday, 8:27 PM · after hours
A storm leaves a leak, and the call comes in after dark.
The sound couldn’t play here, so the words play on their own.
The text the shop gets
Thanks for calling Whippoorwill Roofing. This is the after-hours assistant, and this call may be recorded. How can I help you tonight?
Hi. We had that storm this afternoon, and now water’s dripping through our bedroom ceiling.
Oh no, I’m sorry. Is it a steady drip, or is the ceiling starting to sag?
Just a drip. I’ve got a bucket under it.
Good thinking. If the ceiling starts to sag, stay out from under it. Can I get your name and the address?
Amy Carter. 37 Sunset Drive, in Bristol.
Thanks, Amy. I can have someone out tomorrow between 8 and 10 in the morning to check the roof and put a tarp on it if needed. Does that work?
Yes, please.
You’re booked for tomorrow, 8 to 10. I’ll let the owner know tonight, and you’ll get a confirmation text. Anything else?
No, that’s all. Thank you so much.
You’re welcome, Amy. Thanks for calling Whippoorwill Roofing. Have a good night.
This call is scripted and voiced by text-to-speech. The shop, caller, address, phone number and prices are made up. On your line it answers with your shop’s name, in the female or male voice you pick, and follows your rules. Hear the other trades.
IIIWhat it asks
The questions you’d ask.
- Name, callback number and property address
- Whether water is coming in right now, and where
- Whether it’s a steady drip or the ceiling is starting to sag
- When the damage happened, and whether it was a storm
- The roof type and age, if they know
- Whether they’re filing an insurance claim
- Which of your open times works for them
You choose the questions. These are where most shops start.
When it can’t wait
Your rules for urgent calls.
Water pouring in
Puts the call through to you, or texts you marked urgent. Your choice.
A sagging ceiling
Tells them to stay out from under it, then flags you as urgent.
A tree on the house
Tells them to call 911 if anyone is hurt or the house looks unsafe, then reaches you right away.
IVQuestions
Roofing questions.
Can it book inspections after a storm?
Yes. It books inspection visits into the times you set aside and texts you each one.
Does it talk about insurance?
Only to note whether the homeowner is filing a claim, so you’re ready. It doesn’t give insurance advice.
Can it ask about the roof?
Yes. It asks the questions you’d ask: shingle or metal, how old, where the water is showing up. The answers come to you in the text.
Will it quote a price for a new roof?
No. It books an estimate visit. It only shares the prices you give it, like an inspection fee if you charge one.
More answers about pricing, contracts, recordings and AI on the main questions list.
VBook a demo
See it answer as your shop.
Fifteen minutes, at your shop or over the phone. You’ll call the line, hear it answer with your shop’s name, and watch the text land on your phone. No pressure and no commitment. If it’s not a fit, we’ll say so.
Where we work
- Johnson City
- Kingsport
- Bristol
- Elizabethton
- Jonesborough
- Greeneville